Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how Poco Koko Inc ("PocoKoko," "we," "us") collects, uses, and shares your personal information when you visit or make a purchase from pocokoko.com (the "Site").

Information We Collect

Information you provide directly:

Contact details: name, shipping and billing address, email address, phone number
Order information: products purchased, payment confirmation (we never see or store your full card number — payments are processed by Shopify Payments and its payment partners)
Communications: emails or messages you send to hello@pocokoko.com

Information collected automatically:

Device information: browser type, IP address, time zone, and cookies installed on your device
Browsing behavior: pages viewed, products looked at, referring sites, and how you interact with the Site

We collect this using cookies, pixels, and similar technologies, including Google Analytics, Meta Pixel, and TikTok Pixel.

How We Use Your Information

Fulfill orders: process payment, arrange shipping, send order and shipping confirmations
Customer service: respond to your questions and process returns, exchanges, and warranty claims
Improve the Site: understand how visitors use our store so we can make it better
Marketing: send you emails about products and offers only if you opt in; you can unsubscribe at any time via the link in any email
Fraud prevention: screen orders for potential risk or fraud

Sharing Your Information

We share personal information with service providers who help us operate:

Shopify Inc. — powers our online store (Shopify's privacy policy)
Shipping carriers (UPS, FedEx, USPS) — to deliver your order
Payment processors — to process transactions securely
Analytics and advertising partners (Google, Meta, TikTok) — to understand Site usage and measure advertising

We do not sell your personal information to third parties. We may disclose information to comply with applicable laws, respond to lawful requests, or protect our rights.

Your Rights

United States residents (including California): You have the right to know what personal information we hold about you, request deletion, correct inaccuracies, and opt out of targeted advertising. California residents may exercise rights under the CCPA/CPRA without discrimination. Use the Your Privacy Choices link in our footer or email us.

International customers: If you are in the EEA or UK, you have the right to access, correct, port, or erase your personal data, and to object to or restrict our processing of it. We process your data to perform our contract with you, to comply with legal obligations, and for our legitimate business interests.

To exercise any of these rights, email hello@pocokoko.com — we respond within 30 days.

Cookies

You can control cookies through your browser settings. Blocking some cookies may affect Site functionality (like keeping items in your cart). For Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Data Retention

We keep your order information for our records unless and until you ask us to delete it. Marketing data is kept until you unsubscribe.

Children

The Site is not intended for individuals under 16. We sell products for babies — but only adults may use the Site and place orders. We do not knowingly collect personal information from children.